Delivery & Shipping
Delivery & Shipping
We ship suspension and chassis parts across Europe from our warehouse in Lithuania. Below you will find our delivery destinations, costs, timeframes and everything you need to know about tracking your order.
Where We Ship
We currently deliver to the following destinations:
- Lithuania — our home market
- European Union — Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- Rest of Europe — Albania, Bosnia & Herzegovina, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Ukraine, United Kingdom
Orders to destinations outside the European Union are exports and are subject to customs — please read Customs, Duties & Import Taxes below before you order.
If your country is not listed, we are unable to deliver there at this time. Deliveries to remote islands and certain outlying territories may be excluded or subject to a surcharge — this is shown at checkout before you pay.
Shipping Costs
Prices and shipping are shown in your country's currency where we support it, and in euro (EUR) otherwise. Your exact shipping cost is calculated at checkout once your delivery address is entered.
Orders of €500 and above ship free to every destination we deliver to. The same three rates apply everywhere — Lithuania, the rest of the European Union and our non-EU European destinations alike.
| Order subtotal | Shipping |
|---|---|
| Under €100 | €9.99 |
| €100 – €499.99 | €14.99 |
| €500 and above | Free |
The subtotal used is the value of the parts in your basket, before shipping. There are no size or weight surcharges — the rate you see at checkout is the rate you pay.
Delivery Times
Total delivery time is made up of two parts: dispatch time (how long we take to pick, pack and hand your order to the carrier) and transit time (how long the carrier takes to reach you).
In-stock orders are dispatched within 1–2 business days of payment confirmation. Transit times from dispatch are as follows:
| Destination | Transit Time |
|---|---|
| Lithuania | 1–2 business days |
| Latvia & Poland | 2–4 business days |
| Rest of European Union | 3–7 business days |
| Outside the European Union | 3–7 business days in transit, plus customs clearance |
These are estimates, not guarantees. Delivery can take longer during peak periods and public holidays.
For destinations outside the European Union, the parcel must also clear customs in the destination country. How long that takes is decided by your local customs authority and is outside our control and the carrier's — it can add anything from a day to several weeks, and the parcel is only released once any duties and taxes due have been paid.
Order Processing
Orders placed and paid for before 14:00 Vilnius time (EET/EEST) on a business day enter the same day's picking run. Orders placed after the cut-off, at weekends, or on Lithuanian public holidays are processed on the next business day.
Business days are Monday to Friday, excluding public holidays. We do not dispatch on weekends or public holidays.
Carriers
We work with established European carriers including DPD, GLS and DHL. The carrier for your order is chosen based on your destination, the size and weight of the parts, and the fastest available route.
Order Tracking
As soon as your order leaves our warehouse we will email you a dispatch confirmation containing your tracking number and a link to follow your parcel. Tracking information usually becomes active within 24 hours of dispatch.
If you have not received a dispatch email within 2 business days of ordering, please see our Order Tracking page or contact us with your order number.
On-Request & Backorder Items
A large part of our catalogue is listed as available on request. These parts are not held in our own warehouse — they are ordered from the manufacturer or supplier once your order is confirmed.
- We confirm availability and lead time with the supplier after your order is placed
- Typical lead time is 5–15 business days before dispatch, depending on the supplier
- Standard transit times then apply on top of the lead time
- We will email you with the expected date once the supplier confirms
- If a part cannot be sourced, we will contact you to offer an alternative or a full refund
If your order contains both in-stock and on-request parts, we will normally hold the order and ship it complete. Let us know when ordering if you would prefer a split delivery.
Customs, Duties & Import Taxes
Within the European Union — your order is delivered duty paid. No import duties, taxes or carrier clearance fees apply on arrival, and the price you pay at checkout is the full price.
Outside the European Union — Albania, Bosnia & Herzegovina, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Ukraine and the United Kingdom:
Orders to these countries ship from Lithuania (EU). Import duties, taxes and customs fees are charged by your local customs authority and are paid by you on delivery. They are not included in our prices or shipping cost.
- We export at 0% VAT — no European Union VAT is charged at checkout
- Your local customs authority decides what is due on arrival. This normally means your country's import VAT, any customs duty on the goods, and the carrier's clearance handling fee
- The carrier will contact you to collect these charges before the parcel is released. We cannot calculate them in advance, pay them on your behalf, or refund them
- We include a full customs declaration with every export parcel
- If a parcel is refused or abandoned at customs, any return carriage and charges are deducted from your refund
Damaged or Lost Shipments
Please inspect your parcel on arrival. If the outer packaging is visibly damaged, note this with the driver where possible and photograph the parcel before opening it.
- Damaged goods — contact us within 7 days of delivery with photographs of the packaging and the affected parts
- Missing items — contact us within 7 days of delivery quoting your order number
- Lost parcels — if tracking has not updated for 7 business days, contact us and we will open a claim with the carrier
We handle the carrier claim on your behalf and will arrange a replacement or refund once it is resolved.
Returns
Changed your mind or ordered the wrong part? You may return unused items in their original packaging within 30 days of delivery. Full details and the returns procedure are on our Returns & Exchanges page.
Need Help?
If you have a question about a delivery, the fastest way to reach us is through our Contact Us page. Please have your order number ready so we can help you straight away.