FAQ

Frequently Asked Questions

Ordering

How do I know which part fits my vehicle?
Use our vehicle fitment tool on the product page to confirm compatibility before purchasing.

Can I change or cancel my order?
Contact us immediately at support@suspengo.com. We'll do our best to accommodate changes before dispatch.

Do you offer bulk or trade pricing?
Yes. Contact us directly for trade account enquiries.

Shipping

How long will my order take?
In-stock orders are dispatched within 1–2 business days. Delivery to most EU destinations takes a further 3–7 business days — allow 4–9 business days in total. Orders outside the European Union also have to clear customs, which can add anything from a day to several weeks and is outside our control. No express shipping is available.

Do you ship internationally?
Yes. We deliver to all 27 European Union countries and to Albania, Bosnia & Herzegovina, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Ukraine and the United Kingdom. Costs are calculated at checkout. The full list is on our Delivery & Shipping page.

Will I have to pay customs duties or import taxes?
Not within the European Union — those orders are delivered duty paid and the checkout price is the full price. For the non-EU destinations listed above: orders ship from Lithuania (EU). Import duties, taxes and customs fees are charged by your local customs authority and are paid by you on delivery. They are not included in our prices or shipping cost. The carrier will contact you to collect them before releasing your parcel.

My order hasn't arrived — what do I do?
Check your tracking link first. If the issue persists, contact us.

Returns

What is your return policy?
Unused items in original packaging can be returned within 30 days. See our Returns page.

How long does a refund take?
Refunds are processed within 5–7 business days of receiving the returned item.

Can I exchange a product?
Yes. Return the original item and place a new order — contact us and we'll prioritise it.

Products

Are your products genuine?
Yes. We supply Bilstein and Tein parts sourced through official distribution. All products are 100% genuine and covered by the manufacturer's warranty.

What warranty do your products carry?
See our Warranty page for full details.

Do you offer fitting advice?
We recommend professional installation. Contact us if you need guidance on a specific product.