FAQ

Frequently Asked Questions

Ordering

How do I know which part fits my vehicle?
Use our vehicle fitment tool on the product page to confirm compatibility before purchasing.

Can I change or cancel my order?
Contact us immediately at support@suspengo.com. We'll do our best to accommodate changes before dispatch.

Do you offer bulk or trade pricing?
Yes. Contact us directly for trade account enquiries.

Shipping

How long will my order take?
Standard delivery takes 3–5 business days. Express options are available at checkout.

Do you ship internationally?
Yes, to selected destinations. Costs are calculated at checkout.

My order hasn't arrived — what do I do?
Check your tracking link first. If the issue persists, contact us.

Returns

What is your return policy?
Unused items in original packaging can be returned within 30 days. See our Returns page.

How long does a refund take?
Refunds are processed within 5–7 business days of receiving the returned item.

Can I exchange a product?
Yes. Return the original item and place a new order — contact us and we'll prioritise it.

Products

Are your products genuine?
Yes. We are an authorised distributor. All products are 100% genuine and covered by manufacturer warranty.

What warranty do your products carry?
See our Warranty page for full details.

Do you offer fitting advice?
We recommend professional installation. Contact us if you need guidance on a specific product.